Privacy Policy

1. Who is responsible

First Line AI is a product and implementation service of Studio Base Design. Studio Base Design is responsible for the personal information described in this policy. Privacy questions, access requests and complaints can be sent to [email protected].

2. Information we collect

We may collect your name, company, work email, phone or messaging contact, language, enquiry details, chat history, project correspondence and information you choose to provide. Our systems may also receive IP address, device and browser details, timestamps, referral pages, security logs and essential session identifiers. Please do not send sensitive personal information unless we have agreed a secure and necessary way to receive it.

3. Why and on what basis we use it

We use information to answer enquiries, provide the website assistant, arrange an audit or call, prepare and deliver contracted work, maintain conversation context, qualify and record enquiries in CRM, secure and improve the website, keep business records and meet legal obligations.

• Steps requested before a contract and performance of a contract
• Our legitimate interests in responding, operating and protecting the service
• Consent for optional analytics or marketing technology where required
• Compliance with applicable legal obligations

4. AI-assisted chat, cookies and analytics

The website assistant uses automated systems to respond and may send conversation details to Studio Base Design systems and CRM so a person can follow up. An essential session identifier lets the assistant continue a conversation and is currently retained for up to 30 days. We may use Google Search Console to understand search visibility. If non-essential analytics or advertising tools are added, we will update this policy and request consent where required.

5. Service providers and no sale of data

We do not sell or rent personal information. We disclose only what is reasonably necessary to providers that support hosting, content delivery, forms and chat, AI processing, CRM, email, security or analytics, and to professional advisers or authorities when legally required. Those providers may process data under their own terms and privacy notices.

6. International processing

Studio Base Design operates from Georgia and may use providers or client systems in Australia, the United States, the European Economic Area and other countries. Where applicable, we assess cross-border disclosure and use contractual, organisational or other lawful safeguards for international transfers.

7. Retention and security

We retain information only as long as reasonably needed for the purpose collected, active conversations and projects, security, legal records, disputes and enforcement. We use proportionate access controls, restricted credentials, backups, updates and monitoring, but no internet service can guarantee absolute security.

8. Your rights

Rights depend on where you live and whether the relevant law applies. Contact us to exercise them; we may need to verify identity before responding.

• Australia: request access or correction and complain to us; unresolved eligible complaints may be taken to the Office of the Australian Information Commissioner
• EEA/UK: request access, correction, deletion, restriction, objection or portability, withdraw consent, and complain to your supervisory authority
• United States: residents of applicable states may have rights to know, access, correct, delete or obtain a copy, and to opt out of certain sale, sharing or targeted advertising

9. Children

The website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children through this website.

10. Changes and contact

We may update this policy when our services, providers or legal obligations change. The revised date will appear above and material changes will be highlighted or consent requested where required. Contact [email protected] with a question, request or complaint.